FAQ
Cancellation Policy
We accept cancellations as long as your order has not been processed (prepped, especially those that are custom orders). If you insist that you must cancel your custom order and it has already been completed, we charge a cancellation fee of 10%.
Do you offer any discounts?
Yes we do! "Snatch A Cup" is a little clever idea we came up with for those who want to purchase a tumbler, but do not want to pay full price. Tumblers listed here will be ones that we created for practice, as samples, returns, or ones with little imperfections but fully functional. They are all unique, all at a discounted price. If you are interested, just snatch one up by going to the page and add it to your cart! Enjoy until you are ready to request a custom tumbler of your own. We also have specials on our glitter from time to time.
Exchange Policy
Exchanges will be of same priced items. If the new item costs more, the customer will be asked to pay the difference.
How Do I Place An Order?
Go to the page where the item you are interested in ir located. Choose your item by adding it to the cart, and follow instructions for check out. Once you have completed shipping and payment instructions, you can then place your order.
How Do You Price Your Products?
Our pricing is built around the quality, our talent and skills, the time spent creating your items, cost and care put into every single order. We are extremely proud of the quality of our holographic glitter, our skills at making every custom tumbler, and our creative eye when putting together a unique gift no matter the event. Our hard work will leave you impressed.
Payment & Shipping
We offer all forms of payment. If not purchased on the website, you can also send payments to us via Paypal (cateyezcreationz@aol.com), Zelle (917-757-7547), CashApp ($NikkiElois77), or Venmo (@Nikki-Moseley-2) if purchased via Facebook or Instagram.
Purchases will be filled within 2 to 3 business days from the day the order was placed. Custom tumblers may take a day or two longer depending on the degassing process. Tracking numbers will be provided in the fulfillment email within 2 business days. Shipments are normally via USPS. Shipments over $35 are insured and shipped USPS priority mail. If you have any questions, need to make any changes prior to your order being shipped, or you did not receive your order, please contact us at cateyezcreationz@aol.com or call/text (917) 757-7547 so we can resolve any issues as soon as possible.
Returns & Refunds Policy
If for some reason you are requesting a refund, please contact us at cateyezcreationz@aol.com, and we will discuss options depending on the situation. If refunds are accepted in your case, it has to be within 30 days of purchase. Snow globe tumblers cannot be returned if made to your liking.
To be eligible for a refund, the products must be in brand-new, unused condition. The buyer is responsible for return shipping, and the refund will be issued for the cost of the items minus the original shipping fee and a 20% restocking fee.
Secure Ordering & Payment Options
If not purchased on the website using a credit card, you can also send payments to us via Paypal (cateyezcreationz@aol.com), Zelle (917-757-7547), CashApp ($NikkiElois77), or Venmo (@Nikki-Moseley-2).
Shopping Questions
Decals
Do you sell decals without a custom tumbler order?
No, currently we do not sell decals individually... only with a tumbler order. We may change this in the future depending on demand.
Glitter
Do you create custom mixes?
No, currently we do not make custom glitter mixes from customer requests. All mixes are decided on internally and are hand-mixed by Nikki'z Cateyez Creationz. We are taking note of this interest and hopefully we will be able to do custom mixes per request in the future; most likely when we are ready to go live on our social platforms because it would be easier if a customer can view these mixes being created from start to finish "in person".
What are the different types of glitter that you sell?
Currently, we only sell holographic chunky glitter. We may expand to other types in the future. For custom tumblers, in addition to our glitter products, we also have a separate glitter inventory from our vendors that we use for such crafts. That inventory includes extra fine, fine, chunky, holographic, metallic, iridescent, color shifting and shapeshifting glitter.
Regarding your glitter inventory, is that all of the colors that you have?
No. We try to only display main colors since we have over 100+ options.. We have several that are similar to each other, so we tend to leave duplicate colors off, but will suggest the other options depending on what our customers put in their notes.
Tumblers
When ordering a custom tumbler, what does flow, glow or effect mean?
Flows just mean how fast you want the glitter to move inside the tumbler. Glow means that you want some of the glitter inside the tumbler to glow-in-the-dark. If you do not want glitter inside your tumbler and you would rather have an effect, we can make it look like a cup of milk, strawberry milk, chocolate milk or hot cocoa or even a cup of coffee. You can even use non-traditional colors; it is all up to you. We can also choose a lava or blood drip effect, which are mostly used for Halloween or scary themed decals. If you would like to check out some examples, please go to Flows and Effects Explained on our tumblers page.
Can I use frosted tumblers with glitter or an effect?
No. Frosted tumblers do not have a double wall where flows, glitter or effects can be added. You can only add a decal.
What is the "degassing" process?
When making your snow globe tumblers, we need to degas them. This allows all of the air to get out of the liquid and makes sure your snow globe tumbler has maximum liquid. This is a bit of a process and could take a few days, which may extend the shipping & handling time.
Tumbler Care Instructions
Each custom tumbler will receive a tumbler care instruction card, and most will have a care label on the bottom of the tumbler. Please hand wash only, gently with warm water. Do not soak your cup in water. Do not wipe with harsh chemicals. We DO NOT recommend a dishwasher or microwave.
Thank you for shopping with us!
